Refund policy

Last updated: October 19, 2026

Our 90-day money-back promise

We want you to love your lipstick. If you are not happy with your order for any reason, contact us within 90 days of delivery and we will refund you.

How to start a return

1. Email us at ruslan@digital-ads-service.com with your order number and a short note on what went wrong.
2. We reply within 1 business day with the next steps. For most requests we will ask you to send the item back to the return address we give you. Items sent back without first contacting us cannot be accepted.
3. Once your return is received and checked, we issue your refund.

Opened products

You can return a lipstick even if you have opened and tried it, as long as the request is made within 90 days of delivery. For hygiene reasons returned cosmetics are not resold.

Refunds

Refunds go back to the original payment method within 5 business days of approval. Your bank or card provider may need a further 5 to 10 business days to show it on your statement.

Return shipping is paid by the customer, unless the item arrived damaged, defective or was not what you ordered. Original shipping charges, if any, are not refundable.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or wrong, email us within 14 days of delivery with your order number and a photo, and we will send a free replacement or a full refund. You will not need to send the item back.

Bundles and free items

For bundle offers (for example "Buy 1, Get 1 Free"), the refund covers the amount you actually paid. Free items are not refunded separately.

Exchanges

Our lipstick develops a shade made for your lips, so there are no shades to exchange. If you want a different product, return the original and place a new order.

Late or missing refunds

If you have not received a refund after 15 business days, first check with your bank, then email us at ruslan@digital-ads-service.com.