Shipping policy

Last updated: October 19, 2026

Where we ship

We currently ship to addresses in the United States, including APO/FPO addresses.

Shipping cost

Standard shipping is free on all US orders.

Processing time

Orders are prepared and handed to the carrier within 24 hours (business days, Monday to Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day.

Delivery time

Standard delivery takes 6 to 12 business days after the order ships. During sales and holiday periods, delivery may take a few days longer. Delivery times are estimates and are not guaranteed.

Tracking

As soon as your order ships, we email you a tracking link. You can also find help on our Track Your Order page. Tracking may take 2 to 3 business days to show its first update.

Customs and import fees

We cover all customs and import charges on US orders, so the price at checkout is the price you pay.

Changing or cancelling an order

We can change or cancel an order if you contact us within 12 hours of placing it. After the parcel has shipped, it can no longer be edited.

Wrong address

Please check your shipping address at checkout. We are not responsible for parcels sent to an incorrect address entered by the customer. If a parcel is returned to us because of an incorrect address, we will reship it once you confirm the correct one.

Lost or delayed parcels

If your tracking has not updated for 10 business days, or your parcel shows as delivered but you cannot find it, email us at ruslan@digital-ads-service.com. We will work with the carrier and, if the parcel cannot be found, send a free replacement or a full refund.

Damaged parcels

If your order arrives damaged, email us a photo within 14 days of delivery and we will replace it for free.